Our Reviews

Mitchell J|2023 Buick Envision

Confirmed Service Customer

3/5/2025

good service

3/6/2025

Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

ALLENTOWN, PA

Jeffrey G|2024 GMC Sierra 1500

Confirmed Sales Customer

3/10/2025

One of the more pleasurable experiences I have had at a car dealership recently. They had the vehicle I wanted and offered a more than fair deal. They were very organized and no strings attached. Everyone I encountered was friendly and helpful. Would definitely buy from them in the future.

NICHOLAI LUKE

3/11/2025

Thank you for your kind feedback! We're so glad to hear that you had a positive experience with us. We strive to provide excellent service and a hassle-free experience, and we're happy that it showed. We truly appreciate your trust and look forward to serving you again in the future!

Elaine H|2014 GMC Terrain

Confirmed Service Customer

3/14/2025

Very pleased with the service I received! Mike in service department was very courteous. Have never had any problems with Kelly GMC.

3/15/2025

Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!

Business Response

ALLENTOWN, PA

Cory K|2022 Chevrolet Camaro

Confirmed Service Customer

3/16/2025

As always, service is excellent!

3/17/2025

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Business Response

PALMERTON, PA

Kenaz G|2019 Chevrolet Colorado

Confirmed Service Customer

3/19/2025

Very bad

3/25/2025

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.

Business Response

FREELAND, PA

Misty M|2024 GMC Acadia

Confirmed Sales Customer

3/19/2025

I had such pleasant experience. Everyone was friendly, helpful and worked together to expedite the purchasing process. This is a major reason why I keep coming back to this location.

WILLIAM EDEL

3/21/2025

Congratulations on your new vehicle! Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

BETHLEHEM, PA

Luzmila G|2024 Buick Encore GX

Confirmed Service Customer

3/20/2025

Other dealerships offer like 6 free checkups on their vehicles and offer $280 for an additional 6. You don’t have these offers for us which I think it’s not going customer retention. I’m thinking on paying off my car and going to Toyota or Chevy that offer these perks .

3/25/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

ALLENTOWN, PA

Lucas S|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

3/20/2025

They located and retrieved the truck of my dreams. i could not have asked for more.

NICHOLAI LUKE

3/21/2025

Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!

Business Response

WARWICK, RI

Anthony Z|2022 Buick Envision

Confirmed Service Customer

3/21/2025

Ths Time it was excellent Courteous Thoughtful and explained everything

3/22/2025

Thank you so much for your kind words, Anthony! We really appreciate you taking the time to leave this feedback. We are glad we was able to provide a smooth and efficient experience for you. It was a pleasure working with you!

Business Response

WHITEHALL, PA

Keith H|2025 Buick Envision

Confirmed Sales Customer

3/22/2025

Best buying experience ever at Kelly Buick GMC!! I am very pleased with the service and expertise that Jennifer and Mike provided throughout my buying experience! I have purchased many vehicles over the past 30 years and the crew at Kelly Buick GMC was by far the best that I have worked with.

7*1648

3/23/2025

Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!

Business Response

MACUNGIE, PA

Jason L|2020 GMC Acadia

Confirmed Service Customer

3/28/2025

The service team is always professional. However, the showroom was so cold, even the sales team were wearing coats inside.

4/2/2025

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Business Response

NEW TRIPOLI, PA

William B|2016 GMC Acadia

Confirmed Service Customer

3/31/2025

Prepared and professional Service Reps. Work was done in a timely manner. I was pleased that re-called airbag was available and installed. In all, quality work!

4/1/2025

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MACUNGIE, PA

Armando G|2017 GMC Terrain

Confirmed Service Customer

4/2/2025

Everyone was very helpful and courteous from start to finish. Isaiah did an excellent job of explaining the invoice in detail, and answered all my questions. When he walked me to my car, it had even been washed!

4/3/2025

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Isaiah truly goes above and beyond to ensure our customers are informed and satisfied, and we're glad that you noticed the extra touches, like the car wash! Your feedback means a lot to us, and we look forward to serving you again in the future!

Business Response

BREINIGSVILLE, PA

Francis N|2025 Buick Envista

Confirmed Sales Customer

4/3/2025

We found the (color of) car we've been looking for. Our salesman Anthony was very pleasant and courteous, answering all of our questions, and spending as much time with us as needed.

ANTHONY JAYETILEKE

4/4/2025

We’re pleased to know that you found our staff to be knowledgeable and helpful! It’s wonderful to hear that we provided you with a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Business Response

SLATINGTON, PA

Jacob L|2025 GMC Sierra 1500

Confirmed Service Customer

4/4/2025

Very happy! Service was fast and everyone was very pleasant.

4/5/2025

Hello Jacob. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kelly Buick-GMC!

Business Response

ALLENTOWN, PA

Frank N|2024 GMC Terrain

Confirmed Service Customer

4/6/2025

On time, professional work, fair price

4/7/2025

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kelly Buick-GMC! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

MACUNGIE, PA

Jose M|2024 Buick Encore GX

Confirmed Sales Customer

4/7/2025

Great exp. Nick was awesome.

NICHOLAI LUKE

4/8/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

Business Response

ALLENTOWN, PA

Scott J|2016 Buick Cascada

Confirmed Service Customer

4/7/2025

It was great, very good service advisors!

4/8/2025

Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

Business Response

ALLENTOWN, PA

Steven D|2023 GMC Terrain

Confirmed Service Customer

4/8/2025

Great service and very fast and friendly

4/9/2025

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ALLENTOWN, PA

Thomas R|2025 Buick Enclave

Confirmed Sales Customer

4/8/2025

Was a good experience. Was made to feel important from the staff. The manager even offered us pizza and beverage. Had very nice conversations and treated us as family.

HOUSE SP

4/9/2025

Hi there, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!

Business Response

QUAKERTOWN, PA

John M|2023 GMC Sierra 2500 HD

Confirmed Service Customer

4/16/2025

When I got in my truck to leave the plastic was still on the seat and the paper floor mat was still there. When I was driving home, the hood of my truck was bouncing up and down. I had to get out and close it. When I got home I noticed the cover on the spare tire lock was left open. It just seems to me the mechanic was pretty sloppy. The service team behind the counter were very good.

4/22/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

SLATINGTON, PA

Jodie S|2024 Buick Encore GX

Confirmed Service Customer

4/23/2025

I had my car in for inspection and I waited at dealership for it to be done. I was expecting to be there at least 2-3 hours because there were a couple cars ahead of me. My car was ready in less than an hour, which was awesome. It was even washed. The gentleman who checked me in and out was dry pleasant and professional. Thank you so much.

4/24/2025

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

Business Response

ALLENTOWN, PA

Donald D|2025 Buick Encore GX

Confirmed Service Customer

4/23/2025

Has been very professional and friendly. Very pleased with our Buick Encore GX experience.

4/24/2025

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

Business Response

WHITEHALL, PA

Nancy G|2025 Buick Encore GX

Confirmed Sales Customer

4/23/2025

Tom H. Excellent. When signing papers for 2 warranties totaling 599.00 anti theft and 1395.00 for Zurich Shield which I told him at least 3 times we did not want any warrenties Signed so many papers in very short time did not realize we signed papers for them not having time to read every one. Is there any way to get a refund for these two items. Otherwise we were quite happy. Nancy Getz. 610-360-0886

THOMAS HAVILAND

4/29/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

NAZARETH, PA

Rebecca Q|2022 GMC Acadia

Confirmed Service Customer

4/23/2025

Detail not complete and no one gave me estimate for my car

4/29/2025

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.

Business Response

ALBURTIS, PA

Valerie H|2025 Buick Enclave

Confirmed Sales Customer

4/28/2025

Very welcoming and easy going. Staff was friendly and genuine.

EDWARD TOBIA

4/29/2025

Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

ALLENTOWN, PA

Lawrence K|2015 GMC Acadia

Confirmed Service Customer

4/30/2025

All around great job from everyone

5/1/2025

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!

Business Response

ALLENTOWN, PA

Carlos P|2024 Buick Envision

Confirmed Service Customer

4/30/2025

Great vehicles, service and people, Nick, Chris and Michael were awesome.

5/1/2025

Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

Business Response

STROUDSBURG, PA

Rudolph S|2024 Buick Envista

Confirmed Service Customer

5/1/2025

Good service

5/2/2025

Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!

Business Response

WALNUTPORT, PA

Timothy B|2024 Buick Enclave

Confirmed Service Customer

5/2/2025

Got my preferred time scheduled. Prompt check in Quick service as promised Courteous service person

5/3/2025

Hello, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Business Response

CENTER VALLEY, PA

Steven M|2025 GMC Acadia

Confirmed Sales Customer

5/15/2025

Tom was absolutly amazing. He understood us as customers very well. He took the time and answered all questions. He worked hard to get us exactly what we were looking for without compromise.

THOMAS HAVILAND

5/16/2025

Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!

Business Response

ZIONSVILLE, PA

David W|2018 GMC Acadia

Confirmed Service Customer

5/19/2025

As always Kelly service and water pump replaced was outstanding and fixed right. The only draw back was that that my Car Shield policy was not able to be used. I did submit the bills to Car Shield and will keep you informed and will keep you informed.

5/20/2025

Thank you for choosing Kelly Buick-GMC! We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!

Business Response

EMMAUS, PA

Jennifer B|2025 GMC Terrain

Confirmed Sales Customer

5/19/2025

It was wonderful! Anthony was the best!

ANTHONY JAYETILEKE

5/20/2025

We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Kelly Buick-GMC and we hope to see you again soon!

Business Response

PALMERTON, PA

Edward E|2017 Buick LaCrosse

Confirmed Service Customer

5/19/2025

I owned 3 Buicks since 2006. no one but Kelly Buick has ever maintained those cars. Need I say more. Are they inexpensive- NO, but they get the job done right the first time.

5/20/2025

Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kelly Buick-GMC!

Business Response

ALLENTOWN, PA

Jennifer F|2017 GMC 1500 Sierra

Confirmed Service Customer

5/21/2025

We had a state inspection done, oil change and filters changed. When the filter in the cabin was changed, nothing was put under it when the old filter was removed. It was just pulled out. So, so all sort of debris fell into the fan. When the air conditioner or heat was turned on it made a loud sound and it caused everything to severely vibrate. My husband, after almost an hour, removed all the debris from around the fan area. Going forward, we will be changing the filter ourselves when necessary.

5/22/2025

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Business Response

ALLENTOWN, PA

Kevin D|2011 Buick LACROSSE

Confirmed Service Customer

5/21/2025

Kelly Buick Service has serviced my car for many years to keep it running reliably. Thank You.

5/22/2025

Hello, thank you for taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kelly Buick-GMC!

Business Response

BETHLEHEM, PA

Robyn B|2017 Buick Encore

Confirmed Service Customer

5/25/2025

Always great service at Kelly. However, this visit I requested the service advisor to be sure to add my service record for my PA stare inspection to my GM Rewarda account and also the $ amount which I paid in order for me to get rewards points. That wasn’t done. I did provide him with my member ID info at the start of my service.

5/26/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

COOPERSBURG, PA

Christopher B|2013 Chevrolet 1500 Suburban

Confirmed Service Customer

5/29/2025

I brought my car in for diagnosis of an issue and it was determined that the issue was the transmission, and the entire transmission needed to be replaced, the cost ended up to be $6800, which I'm OK with. After I picked up the vehicle, it still exhibited the exact same behavior that I brought it in for. It seems to it was NOT test driven by the mechanic to see if the issue was resolved. The car is currently back in your care trying to diagnose the issue. Needless to say this has not been a great experience so far. Also no manager has been in contact me with to discuss this issue, only my customer experience agent Isiah.

5/30/2025

Our team has acknowledged this review.

Business Response

ALLENTOWN, PA

Ronald M|2015 GMC Terrain

Confirmed Service Customer

5/30/2025

Great service as usual.Service advisor Isiah Quinones was very helpful.

5/31/2025

Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!

Business Response

BETHLEHEM, PA

Jeffrey G|2025 GMC Sierra 1500

Confirmed Sales Customer

6/9/2025

My sales person was great.

MUBASHAR MUGHAL

6/10/2025

Thank you for your kind review about our staff! We sincerely value your business and look forward to your next visit. Take care!

Business Response

PENNSBURG, PA

Jose G|2019 Buick LaCrosse

Confirmed Service Customer

6/11/2025

I what not very happy with the service the day of my service when I took my car three times in one year with the same problem if they look for a reason to charge me money and they charge me $600 . The service for the problem and the engine it's about to cover in the warranty and then come up with a reason to challenge me anyway I was not very happy because I took my car three times in one year with the same problem and the third time they charge me $600 I don't understand because when I bought the car nobody's explain what is cover and what is not cover I'm very disappointed I will never buy a car at the Kelly Buick again very disappointed

6/12/2025

Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.

Business Response

ALLENTOWN, PA

Robert M|2024 GMC Terrain

Confirmed Service Customer

6/16/2025

Good service, nice service writer, free Oil Change thanks to GM.

6/17/2025

Hi, thank you for taking the time to leave a review for us at Kelly Buick-GMC! We're looking forward to your next visit!

Business Response

WESCOSVILLE, PA

John S|2022 Buick Enclave

Confirmed Service Customer

6/17/2025

Just an inpection but i get the info about the condition of tires, breaks ect. Good communication

6/18/2025

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

ALLENTOWN, PA

Lorne M|2025 GMC Sierra 1500

Confirmed Sales Customer

6/18/2025

You’re a good experience, but I would like to have gotten copies of all the paperwork that I signed, and I did not

ANTHONY JAYETILEKE

6/19/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

ALBURTIS, PA

Donna G|2023 Buick Envision

Confirmed Service Customer

6/18/2025

Everything was

6/19/2025

Thank you so much for choosing Kelly Buick-GMC and for leaving us a wonderful star rating, Donna. We truly appreciate your support and look forward to assisting you next time!

Business Response

BETHLEHEM, PA

Diane Y|2025 Buick Envista

Confirmed Sales Customer

6/20/2025

Everyone was very friendly and helped us out a lot. They took very good care of us.

EDWARD TOBIA

6/21/2025

Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!

Business Response

ALLENTOWN, PA

Joan G|2025 Buick Envista

Confirmed Sales Customer

6/23/2025

Athony F, salesman was very good & knowledgeable. Will recommend him to others. Also Michael Silvers, Sales Manager was also very helpful.

ANTHONY JAYETILEKE

6/24/2025

Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!

Business Response

ALLENTOWN, PA

Mazen R|2025 GMC Sierra 1500

Confirmed Service Customer

6/30/2025

Great customer service. Good communication. And responsive to needs

7/1/2025

Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Kelly Buick-GMC and we hope to see you again soon!

Business Response

BREINIGSVILLE, PA

Charlene H|2025 Buick Encore GX

Confirmed Sales Customer

7/4/2025

I despise car shopping! However, Nick made it painless!😃

NICHOLAI LUKE

7/5/2025

Hello, we're happy to hear you had a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!

Business Response

EMMAUS, PA

Elizabeth L|2023 Buick Encore GX

Confirmed Service Customer

7/4/2025

I did not realize that my Inspection was due. I brought my car in for an oil change. The service people saw my mistake immediately, informed me and brought me up to date. I truly appreciated their noticing and helping me avoid a problem!!! Kudos service department.

7/5/2025

Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Business Response

NORTHAMPTON, PA

Stephen K|2021 GMC 1500 Sierra

Confirmed Service Customer

7/9/2025

The service from Kelly was great. My Sierra has an active recall involving the 6.2L engine and to date it appears that GM has no answers towards a resolution. That issue is very disturbing and I wish it would get resolved.

7/10/2025

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.

Business Response

NORTHAMPTON, PA

Robert D|2023 GMC Sierra 1500

Confirmed Service Customer

7/9/2025

All service requirements were done.

7/10/2025

We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!

Business Response

EMMAUS, PA

Mark P|2025 Buick Envista

Confirmed Sales Customer

7/9/2025

Our salesman Ed and finance manager Mike made our trade and purchase easy. This was the 2nd car we purchased there and our daughter also purchased one. I would definitely recommend your dealership to our friends.

EDWARD TOBIA

7/10/2025

Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, Kelly Buick-GMC

Business Response

BETHLEHEM, PA

Thomas S|2023 GMC Sierra 1500

Confirmed Service Customer

7/14/2025

Service was perfect.

7/15/2025

Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!

Business Response

KUNKLETOWN, PA

James S|2025 GMC Sierra 1500

Confirmed Service Customer

7/14/2025

Kelly service department is terrible terrible terrible! They had my truck in total 26 days and did not fix it. It sat on the lot for most of those days. Truck is still not fixed. I’m going to take it somewhere else. Don’t want to go back to Kelly.

7/15/2025

Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.

Business Response

ALLENTOWN, PA

Thomas B|2017 Buick Envision

Confirmed Service Customer

7/15/2025

Took me in right away. Set up paper work. Everything thing was completed and got my car washed. Also recommended with prices for other work to be done later. Thank you Richard

7/17/2025

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

MACUNGIE, PA

Victor M|2025 GMC Sierra 1500

Confirmed Service Customer

7/19/2025

My vehicle was attended to immediately upon my arrival and the service was completed in a timely manner.

7/21/2025

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

ALLENTOWN, PA

Jose M|2024 Buick Encore GX

Confirmed Service Customer

7/21/2025

Convenient drop off and quick service.

7/22/2025

Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Kelly Buick-GMC and we hope to see you again soon!

Business Response

ALLENTOWN, PA

Teresa H|2018 GMC Yukon

Confirmed Service Customer

7/21/2025

Having to wait 8 nore days for an appointment to install a malfunctioning computer screen on top of the week it took to be diagnosed, parts ordered & delivered....frustrating .. Parts came in today... service department can't install them until 7/29? $1100.00 i paid upfront.... And from my understanding this is the new normal for service related appointments now... My features are being changed on the fly while the truck is in use... and I jpray every single day, that I don't get into an accident due to all the clicking & changing of features while the truck is in use... god only knows what it's gonna change or turn off next... Ghost screen issues SHOULD BE A TSB! plenty of complaints nationwide on this issue.

7/22/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

EMMAUS, PA

Michael G|2023 Buick Envision

Confirmed Service Customer

7/23/2025

Service writer and technician very easy to talk with on the problem I had with my car

7/24/2025

Hi, we're so happy we were able to help you out! Thank you again for choosing Kelly Buick-GMC and we hope to see you again soon!

Business Response

EMMAUS, PA

Russell F|2024 GMC Canyon

Confirmed Service Customer

7/25/2025

Service was simple to schedule, completed quickly and right the first time,

7/26/2025

We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!

Business Response

FOGELSVILLE, PA

Bette F|2024 Buick Encore GX

Confirmed Service Customer

7/28/2025

I arrived early. They took my car right in. I mentioned that the back-up camera had gone out again briefly just a day before. A new camera is ordered.

7/29/2025

Hi, we're so happy we were able to help you out! Thank you again for choosing Kelly Buick-GMC and we hope to see you again soon!

Business Response

SCHNECKSVILLE, PA

Karen D|2022 Buick Envision

Confirmed Service Customer

7/28/2025

Mike was very courteous at both drop off and pick up of my SUV. All of the service was completed to my liking and in a timely manner.

7/29/2025

Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!

Business Response

MACUNGIE, PA

Thomas K|2026 GMC Canyon

Confirmed Sales Customer

8/1/2025

Ed was very helpful

EDWARD TOBIA

8/2/2025

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!

Business Response

EMMAUS, PA

Thomas E|2019 Buick Envision

Confirmed Service Customer

8/4/2025

Service was done in a timely manner. Service Manager was very helpful.

8/5/2025

Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!

Business Response

ALLENTOWN, PA

Christian F|2025 GMC Sierra 1500

Confirmed Sales Customer

8/9/2025

Excellent experience made great by the entire sales team

SAMUEL SANTOS

8/11/2025

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Best wishes, Kelly Buick-GMC

Business Response

ALLENTOWN, PA

Zaida R|2016 Buick Encore

Confirmed Service Customer

8/9/2025

Everyone is very courteous and attentive.

8/11/2025

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Kelly Buick-GMC

Business Response

ALLENTOWN, PA

Angela H|2022 GMC Acadia

Confirmed Service Customer

8/13/2025

I wasn’t told in the beginning the coupon wasn’t acceptable. I wasn’t told during the service that my charges were going to change until I went to pay you washed my car and it looked worse than when I brought it in. If I wanted, it rained on I would’ve put it out in the rain

8/14/2025

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.

Business Response

MACUNGIE, PA

Samantha H|2025 Buick Enclave

Confirmed Sales Customer

8/13/2025

The Sales and Financing team were very helpful!

ANTHONY JAYETILEKE

8/14/2025

It’s great to hear our sales and finance teams were helpful! We look forward to welcoming you back for another smooth and supportive experience.

Business Response

ALLENTOWN, PA

Steven K|2016 Buick Encore

Confirmed Service Customer

8/14/2025

Mike in the service department helped to take care of a difficult problem with my check engine light.

8/15/2025

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!

Business Response

ALLENTOWN, PA

Delia S|2025 Buick Encore GX

Confirmed Service Customer

8/15/2025

Polite and helpful explanations. Comfortable waiting area. Work completed as promised. Included car wash

8/16/2025

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

Business Response

MACUNGIE, PA

John W|2015 Buick Verano

Confirmed Service Customer

8/16/2025

I was told I needed a part that truly never needed to be replaced… apparently just the battery of the sensor needed to be replaced. When asking the service writer why this sensor had to be replaced he tried to twist the issue into it being my fault. I never had an issue with the sensor until I was in for a rim replacement so in the end the issue was the tech who did the work most likely broke the part. I also had asked for my old rim that was being replaced to take with me since I paid for the replacement rim and was told I had to pay an additional fee. GM told me rims aren’t taken back so they could/should have given it to me. Again the service writer twisted the issue saying I never asked for it. Overall felt the service from the writer to the tech as well as the quality of service was poor and I was charged for things I shouldn’t have been charged for. After many years going here I will no longer continue and have advised many others to be aware and stay away.

8/19/2025

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.

Business Response

ALLENTOWN, PA

Jeffrey G|2024 GMC Sierra 1500

Confirmed Service Customer

8/19/2025

Service Tech Mike was super helpful and courteous

8/20/2025

Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!

Donna B|2024 GMC Terrain

Confirmed Service Customer

8/20/2025

Very nice people and did not try to sell me work I did not need.

8/21/2025

Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!

Business Response

COOPERSBURG, PA

Martin B|2024 GMC Yukon

Confirmed Service Customer

8/21/2025

Appointment started on time. Service work completed timely. Updates during my service helpful.

8/22/2025

Punctuality and communication are key, so we’re happy your appointment and updates met your expectations. We look forward to seeing you again soon!

Business Response

AMBLER, PA

Annie S|2015 Chevrolet Trax

Confirmed Service Customer

8/25/2025

The wait was over two hours. Appointment were too close together

8/26/2025

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Business Response

EMMAUS, PA

Marijane H|2025 Buick Encore GX

Confirmed Service Customer

8/25/2025

Everyone is very helpful.

8/26/2025

Hello, we are glad we could help! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!

Business Response

MACUNGIE, PA

Joseph H|2018 Chevrolet Colorado

Confirmed Service Customer

9/1/2025

As is normal service department was spot on. Never had a hard time dealing with these folks.

9/2/2025

Consistency is key, and we’re so glad our service department continues to be spot on for you. We look forward to seeing you again soon!

Business Response

GERMANSVILLE, PA

Dwayne M|2018 GMC 1500 Sierra

Confirmed Service Customer

9/1/2025

Very professional and accommodating

9/2/2025

Thank you for recognizing our professionalism and willingness to accommodate—it’s what we strive for every day. Wishing you a fantastic day ahead!

Business Response

WHITEHALL, PA

Robert A|2015 Buick Enclave

Confirmed Service Customer

9/1/2025

Things went well and staff as well as the on line posting kept me informed.

9/2/2025

It’s wonderful to hear that our team and online updates kept you informed throughout your visit. Wishing you a fantastic day, and we’ll be ready to assist anytime you need us!

Business Response

ALLENTOWN, PA

David C|2017 Buick Encore

Confirmed Service Customer

9/1/2025

They squeezed me in and got the job done the same day!

9/2/2025

It’s wonderful to hear our team could accommodate you and complete the service the same day. We look forward to seeing you again soon!

Business Response

ALLENTOWN, PA

Leonidas O|2023 GMC Terrain

Confirmed Service Customer

9/8/2025

Very unhappy with my service and was overcharged, I also tried to reach a manager. he has not returned my phone call

9/11/2025

Our team has acknowledged this review.

Business Response

ALLENTOWN, PA

Gary S|2017 GMC Acadia

Confirmed Service Customer

9/18/2025

Overall good experience during my service appointment.

9/19/2025

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

NORTHAMPTON, PA

Deborah S|2022 GMC Terrain

Confirmed Service Customer

9/19/2025

The dealership is great. All the technicians and staff are knowledgeable and very accommodating. Love Kelly GMC/Buick.

9/20/2025

Thank you for recognizing the entire Kelly Buick-GMC team! Knowledgeable, accommodating service is what we aim for every visit, and your feedback means a lot. We look forward to seeing you again soon!

Business Response

ALLENTOWN, PA

Diane Y|2025 Buick Envista

Confirmed Service Customer

9/23/2025

Ed was very helpful and courteous.

9/24/2025

Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!

Business Response

ALLENTOWN, PA

Nestor L|2025 GMC Sierra 3500 HD

Confirmed Sales Customer

9/25/2025

Very informative and patient.

JASON GREGORY

9/26/2025

Thank you! We’re glad our team was informative and patient. Providing clear guidance every step of the way is always our goal.

Business Response

EMMAUS, PA

Austin S|2025 Buick Envista

Confirmed Sales Customer

9/26/2025

Number 1: fast, friendly service. Obviously as salespeople their job is customer service… but it didn’t feel that way. Either these guys are fantastic at their job or they’re genuinely great people. 2: clean showroom floor. I don’t think I’ve been in a cleaner dealership. 3: the overall vibe. Vibes are immaculate at Kelly Buick GMC. They have a wheel you can spin when you buy a car… staff will ask you multiple times if you need a drink or anything… and they’ll get you into something amazing faster than I’ve ever seen a dealership move.

WILLIAM HAVLIK

9/27/2025

Thank you for the detailed feedback! We’re thrilled that our team, showroom, and overall vibe exceeded your expectations. It’s always our goal to make buying or servicing a car a truly enjoyable experience, and we look forward to welcoming you again on your next visit.

Business Response

READING, PA

Kirk W|2018 Buick Regal

Confirmed Service Customer

9/26/2025

The service is always good as expected but I felt that there was a significant price increase and was shocked at how much

9/27/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

MACUNGIE, PA

Dwayne G|2010 Chevrolet Camaro

Confirmed Service Customer

9/29/2025

had a free tire rotation and oil change from service manager they told me tires don't need rotating at this time also I brought a flyer from a previous oil change for a additive for your engine showed it to clerk and he said they no longer have that product and they don't offer anything similar to that anymore tires can be rotated no matter how much mileage you put on them between rotations so I understand pricing goes up but you no longer carry some products anymore

10/1/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

EMMAUS, PA

Lisa K|2022 Buick Enclave

Confirmed Service Customer

10/6/2025

I was taken in on time, did not have to wait long, the service check in was friendly and professionally conducted, I was kept updated as my vehicle was going through inspection.

10/7/2025

We’re delighted your service visit was timely, professional, and kept you updated throughout! Providing efficient, transparent service is our goal, and we’ll continue making every visit smooth and stress-free.

Business Response

BREINIGSVILLE, PA

Nancy M|2024 Buick Envision

Confirmed Service Customer

10/8/2025

The only thing that when you are waiting you don’t have anything for people to snack on other dealers do.

10/9/2025

Thank you for the feedback. We appreciate hearing your comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.

Business Response

BREINIGSVILLE, PA

Chau N|2026 GMC Sierra 1500

Confirmed Sales Customer

10/8/2025

Nothing

SAMUEL SANTOS

10/9/2025

Thank you so much for choosing Kelly Buick-GMC. We truly appreciate your support and look forward to assisting you next time!

Business Response

ALLENTOWN, PA

Anthony D|2025 Buick Encore GX

Confirmed Service Customer

10/9/2025

Good quality service. But. The wait time did seem a little long. Richard was very helpful.

10/10/2025

Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!

Business Response

MACUNGIE, PA

Ernest F|2023 Buick Envision

Confirmed Service Customer

10/9/2025

Everything went well,

10/10/2025

Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!

Business Response

WHITEHALL, PA

Jayne B|2025 Buick Envision

Confirmed Sales Customer

10/9/2025

Everyone so attentive and friendly

NICHOLAI LUKE

10/10/2025

Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

ALLENTOWN, PA

Albert H|2022 GMC Canyon

Confirmed Service Customer

10/10/2025

Service team was great at an early time, 7:30 and kept me up to date during service visit.

10/11/2025

Thank you for noting our team’s early service and keeping you informed throughout your visit! It’s wonderful to know that timely updates made your experience even better. We look forward to seeing you again soon for another smooth and efficient service visit!

Business Response

WALNUTPORT, PA

David S|2022 Buick Envision

Confirmed Service Customer

10/15/2025

Service advisor was great - answered all questions. Service was done well and quickly

10/16/2025

We’re so pleased to know your service advisor made everything clear and comfortable for you! Answering questions and providing quality, timely service is what our team strives for every day. We’ll be ready to deliver the same dependable care next time you visit!

Business Response

ALLENTOWN, PA

Philip F|2016 Buick Encore

Confirmed Service Customer

10/15/2025

People were very nice and took care of things very quickly.

10/16/2025

We’re so glad to hear our team took great care of you and handled everything quickly! Efficiency and kindness go hand in hand here, and it’s wonderful to know you felt both. We can’t wait to provide you with the same seamless, friendly service on your next visit!

Business Response

EAST GREENVILLE, PA

Alan S|2023 GMC Sierra 1500

Confirmed Service Customer

10/22/2025

I was never greeted when I walked into the service area. I stood there for a couple minutes before someone decided to talk to me. I sent a question via text to the service guy and never got a response. They didn’t reset my oil life on my screen. I don’t know why it takes 2 hrs for an oil change and tire rotation.

10/23/2025

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Business Response

BETHLEHEM, PA

Nahiomy S|2019 GMC Terrain

Confirmed Service Customer

10/23/2025

My car still has the same problem and they agreed that they were going to call me back when they had a car available and I'm still waiting

10/24/2025

Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.

Business Response

ALLENTOWN, PA

Daniel K|2021 GMC Acadia

Confirmed Service Customer

10/25/2025

Accommodating and respectful; fully informed.

10/26/2025

Hi, thank you for taking the time to leave a review for us at Kelly Buick-GMC! We're looking forward to your next visit!

Business Response

ALLENTOWN, PA

Nestor L|2025 GMC Sierra 3500 HD

Confirmed Service Customer

10/25/2025

It took too long but it went well.

10/26/2025

Hello, we are glad we could help! We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!

Business Response

EMMAUS, PA

Ashley B|2026 GMC Terrain

Confirmed Sales Customer

10/27/2025

Fair and friendlyb

JASON GREGORY

10/28/2025

Thank you for sharing your experience! We’re glad you found our service fair and friendly, and we look forward to continuing to provide a welcoming and positive experience on every visit.

Business Response

TAYLOR, PA

Ronald T|2026 Buick Enclave

Confirmed Sales Customer

10/29/2025

Very pleased with my purchase your staff is excellent and very accommodating

JASON GREGORY

10/30/2025

Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Ronald! We look forward to helping again in the future. Take care!

Business Response

ALBURTIS, PA

Jeffrey G|2025 GMC Sierra 1500

Confirmed Service Customer

10/29/2025

no complaints

10/30/2025

Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

Business Response

PENNSBURG, PA

Joann B|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

11/8/2025

Having the vehicle serviced was easy I literally parked it and handed the Advisor my key and I relaxed in the service lounge area until it was completed. Then the gentleman brought my key back and I paid the bill and left. ☺️

11/9/2025

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Business Response

DOWNINGTOWN, PA

Elaine M|2022 Buick Encore GX

Confirmed Service Customer

11/11/2025

on time, friendly service, price value, location!!

11/12/2025

Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!

Business Response

ALLENTOWN, PA

Wendy Y|2025 Buick Encore GX

Confirmed Service Customer

11/14/2025

Everyone was very friendly and accommodating. I did not have to wait long and love they washed my car!!

11/15/2025

Friendly, accommodating service—and a clean car! We’re glad your visit was enjoyable and hassle-free.

Business Response

BETHLEHEM, PA

Joann B|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

11/17/2025

I can’t say enough good things about this service department. The advisors are knowledgeable, transparent, and genuinely focused on helping customers. They took the time to listen to my concerns, performed a thorough diagnostic, and provided clear recommendations without any pressure. My car was serviced quickly and done right the first time. It’s rare to find a team this trustworthy, efficient, and professional. Five stars all around — I wouldn’t take my vehicle anywhere else! Thanks again Kelly Buick GMC Service Department for your amazing team.

11/18/2025

Your detailed and glowing review is truly appreciated — it’s wonderful to know our service department’s transparency, thorough diagnostics, and efficient work left such a lasting impression. Kelly Buick-GMC will be thrilled by your praise!

Business Response

DOWNINGTOWN, PA

Stacy P|2021 Buick Encore

Confirmed Service Customer

11/21/2025

Terrific, a always

11/22/2025

Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!

Business Response

EASTON, PA

David O|2021 Chevrolet Colorado

Confirmed Service Customer

11/24/2025

I had a great experience from start to finish. Thanks guys

11/25/2025

We’re thrilled your experience was smooth and enjoyable! Your kind words mean a lot to our team, and we look forward to serving you again.

Business Response

SLATINGTON, PA

Michael G|2023 Buick Envision

Confirmed Service Customer

11/24/2025

We were promised that the car would be washed when ever we serviced it and it was not done

11/25/2025

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Business Response

EMMAUS, PA

Edric P|2026 GMC Sierra 1500

Confirmed Sales Customer

11/24/2025

World class experience , better than Cadillac! Bill Hav is the man! No pressure from start to finish. My calls texts and emails were answered promptly and precisely. He went above and beyond for me which I am grateful for. 🙏🏼 I will definitely recommend anyone I know looking for a GM product to see Bill Hav

WILLIAM HAVLIK

11/25/2025

Bill will be thrilled to hear your glowing feedback! Providing a world-class, no-pressure experience while being responsive and attentive is exactly what we strive for, and we’re delighted your visit exceeded expectations. Thank you for recommending us!

Business Response

HOLLIS, NY

Monika P|2018 Buick Envision

Confirmed Service Customer

11/25/2025

Great customer service. The staff was friendly and kept me updated on my car. The only thing is I thought it was a little over priced.

11/26/2025

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

BETHLEHEM, PA

Joseph C|2024 GMC Sierra 1500

Confirmed Service Customer

11/25/2025

Helpful and friendly

11/26/2025

Thank you for your kind words! Helpful and friendly service is exactly what we aim for—may every visit continue to feel just as welcoming.

Business Response

NORTHAMPTON, PA

Robert M|2012 Buick LaCrosse

Confirmed Service Customer

12/2/2025

Nate (Dealership Service Director) and Service Representatives ALWAYS provide excellent service and have done so over many years of dealing with Kelly Buick. They are very detailed in describing and performing needed service and inspections and presenting a detailed list of recommended service to be done in future visits. The service team at Kelly Buick is a credit to your organization!!

12/3/2025

Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Business Response

ALLENTOWN, PA

Malikia M|2020 Buick Encore GX

Confirmed Service Customer

12/7/2025

Great speedy service.

12/8/2025

Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!

Business Response

ALLENTOWN, PA

Dennis G|2023 Buick Encore GX

Confirmed Service Customer

12/9/2025

Timely, curtious, and reasonably priced service.

12/10/2025

Hi, we are so happy to read such a great review about Kelly Buick-GMC! Thank you so much again for your feedback! We hope you have a great day!

Business Response

ALLENTOWN, PA

Macy K|2026 GMC Terrain

Confirmed Sales Customer

12/17/2025

Working with Kelly GMC to get me into a new lease was amazing. They made the process so smooth and easy and were happy to answer any questions we had. I truly would recommend anyone go to Kelly GMC for their new vehicle!

GEORGE STRAND

12/18/2025

We appreciate your enthusiastic feedback. It’s wonderful to hear Kelly Buick-GMC made your leasing experience smooth, easy, and informative.

Business Response

EASTON, PA

Alan S|2023 GMC Sierra 1500

Confirmed Service Customer

12/22/2025

An oil change and tire rotation shouldn’t take 2 hours. They didn’t take my truck back for 1 1/2 hours and then got it done in 15 minutes which is scary. No body even attempted to come out to me and explain they were behind. I don’t get a 25 point free checkup?

12/24/2025

It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.

Business Response

BETHLEHEM, PA

Javier H|2017 GMC 1500 Sierra

Confirmed Service Customer

12/23/2025

Everything good

12/24/2025

Thank you so much for choosing Kelly Buick-GMC. We truly appreciate your support and look forward to assisting you next time!

Business Response

ALLENTOWN, PA

Ray S|2023 GMC Sierra 1500

Confirmed Service Customer

12/26/2025

Mike was great.. oil change, tire rotation. In and out in no time

12/27/2025

Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!

Business Response

ALLENTOWN, PA

David S|2026 Buick Enclave

Confirmed Sales Customer

12/29/2025

Ed, Mike, Jeff all excellent. Left with a good feeling and great car.

EDWARD TOBIA

12/30/2025

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Kelly Buick-GMC and we hope to see you again soon!

Business Response

MILFORD, NJ

William B|2016 GMC Acadia

Confirmed Service Customer

12/31/2025

Polite, knowledgeable Service Rep. Service performed as requested. Very satisfied!!

1/1/2026

We’re delighted our service representative provided polite and knowledgeable support! It’s wonderful to hear the service was completed as requested and that you’re very satisfied.

Business Response

MACUNGIE, PA

Melvin H|2017 Buick Enclave

Confirmed Service Customer

1/2/2026

Very expensive

1/3/2026

Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Business Response

WHITEHALL, PA

James M|2026 Buick Encore GX

Confirmed Sales Customer

1/21/2026

Nicholai was very helpful and courteous in explaining the details of our alternatives , resulting in our purchase of the Buick.

NICHOLAI LUKE

1/22/2026

We appreciate your detailed and encouraging review. Nicholai will be glad to hear he helped explain your options and made your Buick purchase smooth. Thank you for choosing us, and we hope you enjoy every mile!

Business Response

NAZARETH, PA

Lisa T|2004 Chevrolet Silverado 1500

Confirmed Service Customer

1/23/2026

Everyone did a fantastic job.

1/25/2026

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!

Business Response

CENTER VALLEY, PA

Russell N|2025 GMC Sierra 1500

Confirmed Service Customer

1/28/2026

Everyone was very nice and helpful

READING, PA

Roger D|2023 GMC Terrain

Confirmed Service Customer

1/28/2026

No handicap bathroom you told us last time we where you told us you would fix that problem can’t come back there

LEHIGH ACRES, FL

Todd H|2016 GMC Terrain

Confirmed Service Customer

1/30/2026

My service appointment took over 3 hours. After being there for well over an hour, I looked out the window and my car was still sitting outside the service garage, where I parked it. So my 10:45 appointment was not honored. While the gentleman helping me tried to make it right by adjusting my invoice, this is not the first time I have waited for an extremely long time for service to be done.

ALLENTOWN, PA